Description
Both driver well-being and customer care are increasingly important in today’s logistics and waste sectors. As a result, this course has been designed to address important well-being issues alongside an overview of the 6 customer care laws.
Duration
7 hours. Excluding breaks and ID checks.
Who can attend?
This Driver Well-being & Customer Care course is available to anyone with a vocational licence who is required and eligible to complete CPC periodic training.
Other members of any logistics or waste frontline operational team can also sit this course to gain a better understanding of the workplace environment that their drivers operate within. Please just notify the CMS Trainer that you do not require the CPC hours.
What does the course cover?
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Sleep and fatigue
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Sleep disorders
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Stress and it’s causes Mental health
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Customer service
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Keeping an open mind
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Dealing with complaints
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Managing conflict
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